Frequently Asked Questions

We don’t have a physical store. We’re an online brand that designs and manufactures high-quality pieces in Lima, Peru.

1. Browse the website using the main menu.
2. Add your favorite pieces to your shopping bag. Then proceed to checkout.
3. Confirm your shipping details.
4. Select your payment method and follow the steps to complete your purchase.
5. You’ll receive an email from i[email protected] with your order details.

Yes, we ship to the United States. Delivery time typically ranges from 7 to 10 days, depending on your location.

All orders placed before 11:59 PM are handed over to the courier the next day, except on Sundays and holidays.

At the end of the day, you’ll receive an email with your tracking number so you can follow your shipment.

Delivery includes one attempt. If the recipient is not available, a notice will be left so the package can be picked up at the nearest post office.

We accept credit and debit card payments through PayPal’s secure payment gateway to ensure a safe and reliable checkout experience for our customers.

We only offer exchanges. We do not offer returns. For any exchange, both the return shipping and the new shipment are the customer’s responsibility, without exception.

Exchanges can be requested within 7 days (excluding Sundays and holidays) from the date the order was delivered, and are subject to inspection. Items must be in perfect condition, unworn, and with all original tags attached. Please note that only one exchange per order is allowed.

A response regarding the exchange will be provided within 24 hours (1 business day) after the item is received back at our warehouse.

If the customer prefers not to proceed with an immediate exchange, a store credit will be issued (excluding the original shipping cost). This credit is valid for 60 calendar days from the date of issuance.

If the item(s) do not meet the conditions mentioned above, they will be sent back, and the customer will be responsible for the shipping cost.

Returns are only accepted if the item(s) have a manufacturing defect, subject to physical inspection.

Exchanges will not be accepted under any of the following conditions:

• The item does not have its original label and hangtag properly attached as received. The hangtag string must not be cut or tampered with.
• The exchange request is made outside the allowed timeframe.
• The item shows signs of wear, such as stains, odors (including body odor, perfume, or similar), damage, or has been washed.

• The customer covers the return shipping cost.
• The customer prepares the package with the item(s), secures it with tape, and adds the shipping details we provide on the box.
• The customer sends the package to the specified courier and address.
• Once the package arrives at our warehouse, we inspect the item(s).
• The customer pays for the shipping of the exchange. If the item(s) meet the required conditions, the new item(s) will be shipped. Otherwise, the customer will be notified and the original order will be returned.

Once your purchase has been completed and the payment has been approved by the payment gateway, the order cannot be canceled.

On each product page, you’ll find a tab labeled SIZE GUIDE.

We recommend measuring your bust with a measuring tape and selecting the size that best matches your measurement.

You can reach us via Instagram DMs or through WhatsApp at +51 977 887 962.